Scheduling Policies (Effective 9/1/23)

Our priority at Advancements in Allergy and Asthma Care, Ltd. is to provide all patients with the highest quality of medical care and to ensure patients have an excellent experience at each visit. Each patient is considered to be part of our family and our medical providers, clinical, and support staff are eager to serve your medical needs. To ensure we are able to maintain our high standards for all patients, we have implemented new patient scheduling deposit and no-show fee policies. Patient no-shows disrupt healthcare practices in multiple ways. Among other things, when a patient fails to show up for their scheduled appointment, that no-show prevents other patients from receiving the care they need in a timely manner, creates significant inefficiencies in the medical office, and unnecessarily increases the cost of medical care that impacts all patients (including those who attend their appointments).​

New Patient Deposit Policy*

New patients are required to make a $10 deposit at the time of scheduling a new patient appointment. The deposit is a credit on the patient’s account and is applied toward future patient balances after medical service claims have been processed by any health insurance. This is a one-time, non-refundable deposit. Any subsequent appointments made will not incur an additional deposit. ​

No Show and Cancellation Policy*

Any patient who fails to show or cancels/reschedules an appointment and has not contacted our clinic with at least 24 business hours notice is considered a “No Show” and is charged a $75.00 fee. A No Show is a patient who misses an appointment without canceling or rescheduling with sufficient notice to the client. This fee is not covered by insurance and is the patient’s sole responsibility.
 
While we understand there are unforeseen circumstances that may cause a no-show, we appreciate as much advance notice as possible. Limited exceptions will be provided at the sole discretion of the clinic manager. Patients who fail to pay the no-show fee or no-show two times within any 24 month period will not be allowed to schedule future appointments until reviewed and discussed with the clinic manager. Advancements in Allergy and Asthma Care, Ltd. reserves the right to terminate patients from care when a patient misses scheduled appointments without providing 24-hour notice.
 
As a courtesy, patients receive automated appointment reminders via text message or email. If you do not receive a reminder notification, the No Show and Cancellation policy will remain in effect.

Arrival Time and Late Arrivals to Appointments

Please arrive on time to your scheduled appointment. We understand that our patients have very busy schedules, and we will try to accommodate anyone that arrives late to their appointment; however, if you arrive ten or more minutes late, we will potentially need to reschedule your appointment to another day in order to avoid scheduling delays for our other patients and staff. 

*Federal/state laws prohibit these fees being charged to Medicare and Medicaid patients